Shipping Policy

Last updated: September 15, 2026

1. Shipping Countries

We currently ship mainly to Italy.

The availability of delivery to other countries is indicated directly during the payment process.

If a destination is not available at checkout, we are currently unable to ship to that destination.

2. Order Processing

After payment confirmation, the order is processed and prepared for shipping.

Processing times may vary based on order volume, product availability, holidays, or other operational circumstances.

Once the order has shipped, you will receive a shipping confirmation email.

3. Delivery Times

Business days are Monday through Friday, excluding public holidays.

The stated times are estimates. Potential delays may be caused by, among other things, high order volume, courier services, logistical procedures, holidays, weather conditions, or circumstances beyond our reasonable control.

4. Shipping Costs

Applicable shipping costs are indicated during the checkout process before final order confirmation.

Any promotions offering free shipping will be indicated on the website or during checkout.

5. Shipment Tracking

After your order is shipped, you may receive an email containing the necessary information to track your shipment, when tracking service is available.

In some cases, it may take a few days for tracking information to be updated by the courier.

6. Incorrect or Incomplete Delivery Address

The customer is responsible for the accuracy and completeness of the delivery address provided at the time of ordering.

In case of an error, please contact us as soon as possible at hallo@meinsculpd.de.

We will do our best to modify the address before shipping, but we cannot guarantee that a change is possible if the order has already been processed or handed over to the courier.

7. Undelivered Packages or Packages Returned to Sender

If a package is returned to the sender due to an incorrect or incomplete address, failure to collect, refusal of delivery, or inability to perform delivery, please contact us.

In certain circumstances, a new shipment may incur additional costs, which will be communicated to the customer before proceeding.

For assistance: hallo@meinsculpd.de.

8. Delivery Delays

If your order has not arrived within the estimated delivery period, contact us at hallo@meinsculpd.de, indicating:

• your order number;
• the name used to place the order;
• the email address used for the purchase.

We will verify the shipment status and, if necessary, contact the courier.

9. Damaged or Incorrect Items

We invite you to check the contents of your order as soon as you receive it.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at hallo@meinsculpd.de.

To help us handle your request more quickly, please include:

• your order number;
• a brief description of the issue;
• photos or videos of the product received;
• photos of the packaging, if relevant.

We will review your request and inform you of the applicable solution.

10. Lost Shipments

If you believe your shipment may have been lost, contact us at hallo@meinsculpd.de.

We will verify the shipment status with the courier.

A delayed shipment is not automatically considered lost, as logistical or operational procedures by the courier can cause delays.

11. Customer Support

For any questions regarding the delivery of your order, you can contact us via:

E-mail: hallo@meinsculpd.de
Phone: +1 (505) 305-7271

12. Company Information