Privacy policy

Last update: September 15, 2026

1. Data Controller

The data controller for personal data is:

2. General information on data processing

We process personal data to the extent necessary to operate our online store, process orders, manage payments, deliver products, provide customer support, fulfill legal obligations, improve the website, and protect our legitimate interests.

Personal data means any information relating to an identified or identifiable natural person.

3. Personal data processed

We may process, in particular:

• first and last name;
• billing and shipping address;
• e-mail address;
• phone number, if provided;
• order information;
• payment information;
• data related to returns and refunds;
• customer service communications;
• IP address and technical device data;
• cookie, browsing, and marketing data, where permitted.

4. Purpose of processing

We use personal data primarily to:

• process and manage orders;
• manage payments and refunds;
• organize product delivery;
• provide customer support;
• manage complaints, returns, and warranties;
• prevent fraud and abuse;
• fulfill legal and tax obligations;
• improve the website and shopping experience;
• perform marketing activities, when permitted.

5. Legal bases

Depending on the purpose, the processing of personal data may be based on:

• performance of a contract or pre-contractual measures;
• compliance with legal obligations;
• consent of the data subject;
• legitimate interest of MAMITO LLC, to the extent permitted by law.

6. Cookies and similar technologies

gokneeflex.com uses cookies and similar technologies.

Some cookies are necessary for the website to function. Others may be used for analysis, personalization, or advertising, subject to consent when required.

You can modify your cookie preferences using the consent management tools available on the site.

7. Shopify

Our online store uses the Shopify platform.

Shopify provides the technical infrastructure necessary for the store to function and may process personal data as part of managing the site, orders, payments, security, and related services.

8. Payments

Payments are processed through third-party payment service providers. We do not store full payment card details directly.

Providers may include, depending on the available options:

• Shopify Payments;
• PayPal;
• Klarna;
• Apple Pay;
• Google Pay;
• card payment networks and providers.

9. Shipping and logistics

To deliver orders, we may share strictly necessary data with our logistics partners, including:

• first and last name;
• shipping address;
• phone number, if necessary;
• e-mail address, where necessary;
• information related to the order and shipment.

10. Marketing and analytics

When permitted and, where necessary, subject to consent, we may use marketing and analytics services.

These may include:

• Meta Ads;
• Google Ads and Google Analytics;
• Pinterest Ads;
• Klaviyo;
• Shopify marketing and analytics tools.

These tools may use cookies, pixels, tags, or similar technologies to measure interactions, conversions, and advertising performance.

11. E-mail marketing

If you consent to receive promotional communications, we may use your e-mail address to send you offers, product information, and other commercial communications.

For e-mail marketing, we may use Klaviyo.

You can unsubscribe at any time using the link provided in the e-mails or by contacting us.

12. Data disclosure

We disclose personal data only when necessary and in the presence of a valid legal basis.

Recipients may include:

• Shopify;
• payment service providers;
• shipping and logistics partners;
• IT and hosting providers;
• customer support tools;
• e-mail marketing providers;
• analytics and advertising partners;
• professional advisors and authorities, where necessary.

13. International data transfers

Since MAMITO LLC is based in the United States and we use international providers, some personal data may be processed outside of the European Economic Area.

When required by applicable law, such transfers take place on the basis of adequate safeguards, such as standard contractual clauses or other recognized mechanisms.

14. Data retention

We keep personal data only for the period necessary for the purposes for which it was collected or to comply with legal, tax, accounting, or contractual obligations.

Upon the expiration of the applicable periods, data is deleted or anonymized, unless there is another legal basis for its retention.

15. Data security

We adopt appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, unauthorized alteration, or disclosure.

16. Your rights

In the cases provided for by applicable law, you may exercise the following rights:

• access to your personal data;
• correction of inaccurate data;
• deletion of data;
• restriction of processing;
• data portability;
• objection to processing;
• withdrawal of consent;
• lodge a complaint with a competent supervisory authority.

To exercise your rights, you can contact us at: hallo@meinsculpd.de.

17. Withdrawal of consent

Where processing is based on consent, you may withdraw it at any time with effect for the future.

Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

18. Direct marketing

You may object at any time to the use of your personal data for direct marketing purposes.

You can do so via the unsubscribe link provided in our communications or by writing to us at hallo@meinsculpd.de.

19. Children's data

Our online store is not specifically intended for minors.

We do not knowingly collect personal data from minors in violation of applicable law.

20. Third-party sites and services

Our site may contain links to sites, services, or platforms managed by third parties.

We encourage you to review the respective privacy policies before providing personal data to such parties.

21. Complaints and supervisory authorities

If you believe that the processing of your personal data is not in compliance with applicable law, you can contact us at any time.

If you reside in Italy, you can also file a complaint with the competent Italian data protection authority, the Garante per la protezione dei dati personali.

22. Changes to this Policy

We may periodically update this Privacy Policy to reflect regulatory, technical, operational, or provider-related changes.

The updated version is published on gokneeflex.com.

23. Contact information